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Unleash the Potential of your Organization
A proven methodology that drives growth, innovation, employee engagement, customer satisfaction, sales and profitability.

GREAT COMPANIES TRUST MARKETCULTURE

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INNOVATIVE UNIVERSITIES PARTNER WITH MARKETCULTURE

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“Like a medical MRI, the MRI Benchmark enables you to look inside your business to identify strengths, weaknesses and opportunities to improve future organizational fitness and profitability.”

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What gets measured gets done.

 

The MRI Benchmark platform provides a comprehensive & continuous assessment solution for gathering employee feedback, identifying areas for improvement and driving business success, emphasizing customer-centricity.

 

Do you truly understand what ALL of your employees need to deliver great customer experiences?

benchmark your customer centric culture

Why MarketCulture?

Our goal is to help you create a meaningful impact on your customers and business by ensuring:
- Customers love doing business with your organization and remain loyal.
- Employees feel inspired by your organization's purpose and stay to drive the vision forward.
- Investors are eager to support your growth and success

A proven assessment tool used by 1,000+ organizations to help leaders turn employee insights into actions that boost customer satisfaction, retention, and business performance.
how customer centricity drives profitability

What are the benefits of implementing the MRI methodology for your organization?

Short term

- employees develop a customer mindset

- build a common language

- leaders get feedback + engagement of employees

- immediate practices are implemented shown to reduce costs.

A Proven Methodology

Designed by PhDs and data scientists to help you build the customer-obsessed culture unique to your organization.


Focused on a groundbreaking innovative practice model combined with employee feedback and actionable insights.


 

best practices in customer centricity
a proven methodology for customer centric culture
Best Practices in Customer Obsession

Tap into what's working in practice for the most innovative companies putting customers first.

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Explore MarketCulture’s library of best practices from leading-edge companies.
 

"The MRI™ and the corresponding customer immersion program helped us drive up our customer retention rates by 10% resulting in significant revenue increases."

Ryan Rampersaud
Managing Director
BlackRock

Customer Retention      10%

Schedule your personalized demonstration today.
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