The Market Culture Mindset

This is the C-Level imperative to create an organizational mindset that is market facing, customer-tuned, always-improving. Achieving this requires the C-Suite to be engaged in a structured process of continuous organizational benchmarking, cooperative conditioning and skills development across the enterprise.


Debi Garrod, Organizational Change Consultant

Debi is an established Change Mentor Facilitator, Executive Coach and Trainer, with over 20 years experience. She helps shape and forge the strategic leaders and talent direction to develop a more customer focused organization. She is expert in the use of diagnostic tools designed to help leaders develop customer-focused teams that result in enhanced personal and business performance. Debi has worked on assignments in Europe, America, Australia and the Middle East with a wide spectrum of clients in both the private and public sectors.

Danielle Macinnis, Senior Customer Engagement Consultant

Dan is a highly sort after strategic marketer, HR professional and management consultant. Her focus has always been on understanding customer needs and company insights to deliver programs that work.
With more than 20 years marketing and HR experience with many of the world's leading corporate companies, she is recognised as both a talented practitioner and coach. She has deep social media marketing skills and blogs regularly as a business expert on customer centricity.