Olga Guseva, CEO of Integria Consult


Integria Consult – helping leaders build the companies for the future.

Integria Consult is a consulting agency focusing on customer loyalty and development of customer-centric corporate culture. Our experts have more than 20 years of experience in strategic marketing, 6 years in customer loyalty and 7 years in corporate education and facilitation. We have integrated all this knowledge and experience together to help companies understand customer experience with their product or service, measure their current level of customer centricity and build customer centricity development programs for sustainable commercial success.

We are the only company in Russia and Russian-speaking countries, certified to run MRI customer centricity assessments and licensed MarketCulture customer centricity programs. Integria Consult is the founder of Loyalty Academy – an online corporate school, educating employees on customer-centric skills and behavior.